Returns & Refunds — Coolbox
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Returns & Refunds

You may request a return within 30 days of receiving your order.

Return requirements

  • The product must be unused.
  • The product must be in original condition.
  • The product must include original packaging.

Refunds

Once the returned item is received and inspected, a refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear depending on your payment provider.

Return shipping

Customers are responsible for return shipping costs unless the product arrived damaged or defective.